Support and Therapeutic Service Lead - Permanent, full-time (37.5 hours per week)
He angitūtanga: The opportunity
This is a new opportunity at Burnett Foundation Aotearoa to leverage your expertise and leadership to inform the delivery and growth of our high-quality national support services.
The Services & Outreach team seek to continue to evolve and expand our support and therapeutic service options to best meet the differing needs of our priority populations. You will develop and lead a spectrum of tailored and targeted support and therapeutic service offerings that equally value the positioning and importance of differing models and modalities including individual, peer and group process workstreams.
In this role you will have the ability to shape and refine many aspects of care throughout the client journey and ensure our services are client centred. You will also be committed to the delivery of offerings that deeply resonate with the populations we serve. The spectrum of offerings you will take responsibility for will begin at the initial points of contact or referral and include assessment of client needs. This will inform the offering of appropriate option/s or external referral paths, on-going client engagement, and – importantly - the client service evaluation process.
Another key area of influence within the scope of this role will be your ability to expand knowledge and capacity through delivering supported workforce and sector education and training for a wide range of stakeholders to support their development. Furthermore, your ability to communicate insights and key themes, trends and areas impacting the populations we serve with internal stakeholders will inform the support and therapeutic services and organisation’s strategic directions to achieve operational outcomes and deliverables.
You will bring your lived experience and passion for empowering communities and individuals to a leading, well-respected community organisation that has a strong focus on the wider health needs of gay, bisexual, and other men who have sex men (GBMSM) and other key priority groups. Opportunities like this don’t come around often.
In this role you will report to the Service and Outreach Manager and work with peers and our contract counsellors/ group facilitators to provide seamless offerings with multiple arms to meet the needs of the communities we serve.
- Key Responsibilities:
Take oversight and responsibility for the development of Burnett Foundations Aotearoa support and therapeutic services including supporting the continued journey towards the diversification of our offerings
- Complete initial client referral conversations to understand client priorities and needs, and access potential fit with differing internal service offerings or appropriately refer onto external providers, where appropriate.
- Focus on developing and offering services (in collaboration with other providers if required) to parts of our core communities who have ‘quieter voices’ and are underserved and those who historically have not had access to Burnett Foundation Aotearoa services.
- Drive continuity and service quality through the refinement or development of standard operating procedures (SOPs)
- Support the development and have oversight of differing peer offerings for core communities.
- Engage with our pool of contract counsellors to facilitate a national provision of in-person and one to one on-line group service delivery.
- Play a key part in linking in with and informing the broader organisation on the issues experienced by priority communities and better ways in which our marketing content and communications could talk to and reflect these realities.
- Deliver training and education programmes to stakeholder groups.
- Support Peer/Counselling Interns to ensure our counselling workforce is increasing to meet the needs of gay and bisexual men and other men who have sex with men, and people living with HIV.
- Ensure that clients with needs that cannot be met through Burnett Foundation Aotearoa services are provided with appropriate referral options and/or connected to established providers.
He kōrero mōu: About you
You will ideally be based in Tāmaki Makaurau - Auckland, Te Whanganui-a-Tara - Wellington, but could potentially be based in Ōtautahi Christchurch.
We’re looking for an amazing human who can demonstrate a commitment to deliver this mahi, alongside:
- Experience working in therapeutic, support service and/or health service development at a leadership or management level.
- Experience working with peers from diverse backgrounds supporting them to develop their capacity to facilitate and guide support and therapeutic service users.
- Experience working with, understanding of, or commitment to, diverse communities including gay and bisexual, takatāpuhi and other men who have sex with men.
- Experience working with peers and qualified counsellors to maintain a strong client-centred approach.
- Ability to work and communicate effectively with the diverse groups impacted and affected by HIV in Aotearoa.
- Ability to consistently adhere to the principles of confidentiality and ethical practice within a health setting.
- Ability to hold relationships with organisational and sector stakeholders.
- Self-motivated and able to effectively work both independently and as part of a cohesive national Services and Outreach team.
- Ability to prioritise work effectively, and to manage changing and conflicting demands and expectations.
- Professional approach to sexuality, informed by a sex-positive attitude.
While not essential, it would be beneficial to also be able to demonstrate:
- Knowledge of HIV, sexual health issues and specific health issues facing men who have sex with men in New Zealand
- Lived experience in one or more of Burnett Foundation’s priority populations (men who have sex with men, people living with HIV, Māori, people from high HIV prevalence countries)
- Knowledge and/or experience of the not-for-profit sector
- Previous experience in HIV prevention work
- We welcome applications from prospective employees who already have some knowledge of Tikanga Māori and Te Reo Māori.
Ngā āhuatanga kei a mātou: What we offer
There are many, many benefits to this role, including but not limited to:
- One week of additional paid employer holidays on top of the minimum four weeks annual leave and public holidays.
- A flexible working policy that helps support your unique work-life balance needs. This could include working from home for a portion of your week.
- Attractive starting salary of $79,019, with annual progression up a 5-step salary scale that is competitive in the not-for-profit market.
- Potential reimbursement of public transport fares and contribution to the purchase of a bike or micro-mobility device (e-bike, scooter, etc.).
- Reimbursement for home office equipment of up to $800.
- Get to make a real difference in our community.
- Professional development opportunities.
- A fun, safe, empowering and sex-positive work culture.
Tono Mai: Apply Now!
We encourage applications from Takatāpui, people living with HIV, men who have sex with men, Māori and/or people from high HIV prevalence countries (our priority populations).
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Please do not apply via Seek. Applications submitted via Seek will not be considered.